Payment methods
Save a card, SEPA Direct Debit mandate, or PayPal agreement for an organization, and know what happens when a charge fails.
An organization needs a chargeable payment method before it can activate a paid plan, and before a monthly invoice can be collected. Add one under Payment and seats at /{organization}/settings/billing.
Supported methods
| Method | Collected as | Shown afterwards as |
|---|---|---|
| Card | An embedded Gigadrive-branded payment form | Brand and last four digits, with the expiry |
| SEPA Direct Debit | The same form, with a mandate you accept | The last four digits of the IBAN |
| PayPal | A redirect to PayPal, returning to the console | The payer email address |
One method per organization. Saving a new one replaces the old, and the replacement takes effect for the next charge.
Eligible billing credits are applied before a charge is created, so an invoice that credits cover in full never reaches your payment method.
Adding one
Open billing settings
Go to
/{organization}/settings/billing. You need the owner or admin role; a plain member sees the page read-only.Choose Add payment method
Card and SEPA confirm inline. PayPal sends you to PayPal and returns you to the console, where the setup completes on the return page.
Fill in the billing details
A complete address is required before a self-serve paid plan will activate, and the country decides your VAT treatment. See Invoices.
Setting up a payment method is rate limited to 10 attempts per hour per organization.
Activating a paid plan
Choosing a paid plan without a saved method opens the payment form with "Add a payment method to continue". The plan does not activate until the form succeeds. A prorated activation charge covering the rest of the current calendar month is taken at that moment, and it is netted back out of the following monthly invoice so nothing is billed twice.
If the activation charge declines, the organization stays on the plan it was already on. The payment method is kept either way, so you can retry without re-entering it.
Removing one
Remove detaches the method at the payment provider, which revokes a SEPA mandate or a PayPal billing agreement outright. The console warns you plainly: save a new method before your next invoice, or that charge fails into dunning.
When a charge fails
A failed off-session charge does not cancel anything. Gigadrive retries the invoice 3, 7, and 14 days after it was finalized, and emails you on each decline. After the initial attempt and those three retries the invoice is marked uncollectible and a final email goes out.
You can settle an unpaid invoice yourself at any point from the invoice list, which pauses dunning for an hour so a 3-D Secure challenge or a PayPal round trip has room to finish.
Invoice billing is a separate mode
Enterprise organizations can be switched to manual billing, where invoices are emailed and settled by bank transfer. Those organizations have no saved payment method by design, are never charged off-session, and are never retried by dunning. Contact your account manager to change anything on that mode.