Invoices
When Gigadrive Network issues an invoice, where to find it, what every line on it means, and how the tax is decided.
Gigadrive Network invoices an organization monthly in arrears. The invoice covering a calendar month is issued on the second of the following month, by which time every usage figure in that month is final.
Where to find them
The Invoices card sits at the bottom of /{organization}/settings/billing, listing the number, the
period, the status, the total, and download links. Every issued invoice is available as a PDF and as
XML:
| Format | What it is |
|---|---|
| A ZUGFeRD hybrid document: a readable invoice with the machine-readable e-invoice XML embedded. | |
| XML | The EN 16931 e-invoice on its own, for an accounting system that wants only the data. |
Documents exist once the invoice has been issued and numbered, so a draft has neither. Invoices are also emailed to the organization's billing recipients with the PDF attached, copying any extra addresses set in Invoice CC recipients on the same page.
Statuses
| Status | Meaning |
|---|---|
| Draft | Not yet issued. Has no number, and is rebuilt from usage until it is. |
| Open | Issued: numbered, line items frozen, tax applied, payable. |
| Paid | Settled in full. |
| Uncollectible | Written off after collection failed. |
| Void | Cancelled. An unpaid invoice credited in full also lands here. |
| Credit note | Shown instead of a status: a document that fully negates an issued invoice. |
Numbers run sequentially per month: INV-202608-00001 for invoices, CN-202608-00001 for credit
notes. Payment is due 14 days after an invoice is issued.
What is on one
Fixed lines come first. They carry no metric:
- Base subscription fee, when the plan has an org-wide monthly fee.
- Seat licenses, quantity times the per-seat price. If the seat count changed during the month the line collapses into one prorated entry, labelled with the seat-day average, for example "Seat licenses (prorated, avg 2.50 seats)".
- Prepaid at activation, a negative line naming the earlier invoice it credits back.
Then one line per metered figure that accrued, each carrying the quantity, the included allowance, the unit price, the amount, and the window it covers. Quantities are in the metric's stored base unit, the same one the CSV export writes, so the two reconcile directly. See Usage metrics. Amounts are rounded to whole cents when the period is rated, so the invoice, the usage page and your month-to-date spend all agree.
On a plan that never bills usage overage, usage lines still show their quantity and allowance but their amount is zero. That applies only when the plan covered the entire invoiced period; a plan change part-way through a month bills the period normally in both directions. Add-ons you opted into explicitly, such as paid build-cache overage, stay billable either way.
Plan changes inside a period
Activating a paid plan mid-month raises its own invoice immediately, covering the rest of that calendar month at a prorated amount. The monthly invoice then nets that charge back out with the offsetting "Prepaid at activation" line, so the same days are never paid for twice.
Allowances are pooled across the period rather than consumed per plan. A month spent half on one plan and half on another gets a single allowance per metric, the duration-weighted average of the two, and the month's total usage is rated against it. The base and seat fees work differently: they are set by the plan in force when the period is rated, and a plan change does not prorate them.
Tax
Keep the billing address current
The customer identity is copied onto the invoice when it is issued and never rewritten afterwards. Editing your billing details changes future invoices only.
Tax is decided from the billing details on file when the invoice is issued.
| Treatment | When it applies | Rate |
|---|---|---|
| German VAT | Germany, an EU country without a validated VAT ID, or no country on file yet. | 19% |
| Reverse charge | Another EU country, with a VAT ID that passed VIES validation. | 0%, with the legal note on the invoice |
| Outside scope | Place of supply outside the EU. | No German VAT |
An EU VAT ID is checked twice when you save the billing details. The format goes first, and a
malformed ID is rejected outright: nothing is saved. The ID then goes to VIES, and only a valid
answer switches future invoices to reverse charge. An ID VIES calls invalid, or cannot check because
the service is down, is stored with that outcome and German VAT keeps applying. Saving again
re-checks it.
Payment
Eligible billing credits are applied first. The invoice list shows how much was paid with credits. If they cover the remaining balance, the invoice is marked paid and no charge is created.
An organization on card, SEPA Direct Debit or PayPal is then charged automatically for any remainder. A decline produces a payment-failed email, and the invoice keeps a Pay now button in the console that opens the payment form for a retry. Failed charges are retried automatically 3, 7 and 14 days after the invoice was issued; after the fourth failure it is marked uncollectible. See Payment methods.
An organization billed by invoice receives the finalized document by email and pays by transfer; nothing is charged automatically. Either way, a balance below the payment provider's minimum charge is settled without taking a payment rather than carried forward.